Argos Customer Service

Ella and James Preece are a Catholic couple living in Kingston Upon Hull in Yorkshire in the UK. This is our blog.

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Blogged by James Preece on 26th June 2010

Not so very long ago in the bottom right hand corner of Yorkshire there was a wife in need of a hoover and a tight northern husband hoping to save money.

So he bought the cheapest vacuum cleaner that Argos sell and it worked... for a bit.

So his wife rang the helpline and they suggested she wash the filter in warm water and try again which she did and it worked... for a bit.

Then her tight but technical husband decided he could fix the vacuum cleaner so he opened it up with his new screwdrivers that he got for fathers day (the screwdrivers were probably more expensive than the vacuum cleaner) and looked inside.

It had got too warm and two rubber parts had melted meaning that the air couldn't flow through properly. So the husband rang the helpline number and explained to the man that he had opened up his vacuum cleaner to find melted parts and he was wondering if they could send him some replacement ones.

I'm sorry, said the man, but we don't supply individual parts. There is something you can try though...

Take out the filter and wash it in warm water...

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Reader Comments

Clare said...

Bummer. I thought that was going to be a customer service good news story. I thought Argos were pretty good on the whole.
But there is no customer service to beat John Lewis in my opinion. I buy everything I can from there. I'd put money on it that They'd be sending you replacement parts or a new hoover by now.

The very worst, the most dismal and appalling customer service has to be that of Dixons/Currys. Just dreadful, they don't care a hoot once they have your money ( although they can't do enough for you when they are trying to sell you one of their ridiculously pricey bolt on extended warranties.
And I have that, not just from personal experience, but from a friend who used to work in their customer service department.
I wouldn't buy a set of batteries from them now.
I still think Marks and Spencer is very good, but of course they don't sell hoovers!
Oh and by the way, I rate the Henry. No bells and whistles, sturdily built and nothing fancy and electronic to go wrong.
they can take a lot of abuse too which is why builders love them.

loubie said...

I rate Henry too - you don't need any bags for them - and they are quite powerful.

Andrew Cusack said...

Could you take out the helpline and wash them in warm water?

epsilon said...

I've got a blue Henry - he smiles me as he follows around corners - not that he gets a huge amount of opportunities:)

To the Blessed Virgin Prayer for England

O Blessed Virgin Mary, Mother of God and our most gentle Queen and Mother, look down in mercy upon England thy "Dowry" and upon us all who greatly hope and trust in thee.

By thee it was that Jesus our Saviour and our hope was given unto the world; and He has given thee to us that we might hope still more.

Plead for us thy children, whom thou didst receive and accept at the foot of the cross.

O sorrowful Mother! intercede for our separated brethren, that with us in the one true fold they may be united to the supreme Shepherd, the Vicar of thy Son.

Pray for us all, dear Mother, that by faith fruitful in good works we may all deserve to see and praise God, together with thee, in our heavenly home.

Amen.

Couple's Prayer

O God, our heavenly Father, protect and bless us. Deepen and strengthen our love for each other day by day.

Grant that by thy mercy, neither of us may ever say one unkind word to the other. Forgive and correct our faults, and make us constantly to forgive one another should one of us unconsciously hurt the other.

Make us and keep us sound and well in body, alert in mind, tender in heart, and devout in spirit. O Lord, grant us each to rise to the other's best. Then, we pray thee, add to our common life such virtues as only thou canst give.

And so, O Father, consecrate our life and love completely to thy worship, and to the service of all about us, especially those whom thou hast appointed us to serve, that we may always stand before thee in happiness and peace; through Jesus Christ our Lord.

Amen.

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Argos Customer Service